Contact Form

AFTER-SERVICE SUPPORT

Quick Response
We will respond to your
complaint within 24 hours.

Responsible Solution
We take every complaint seriously
and provide a solution.

Professional Support
Our team willfollow up until
the issue is resolved.

Continuous Improvement
Your feedback helps us improve
our products and services.

Submit a Complaint

Please submit your complaint. Our team will review and respond within 24 hours.

After-sales Form

Fast Complaints Channel

For urgent issues, please contact us directly for faster response.

How We Handle Complaints

We take every issue seriously and ensure a clear, fast, and responsible solution.

1

ReceiveWe receive your complaint and carefully review all details.

2

Confirm (Within 24 Hours)We will contact you within 24 hours to confirm the issue and clarify key information.

3

InvestigateOur team investigates the root cause based on:
① Order details / Project name
② Product specifications
③ Communication records

4

ResolveWe provide a clear solution based on the issue, including replacement, remake, or compensation if necessary.
We follow up until the issue is fully resolved.

5

ImproveYour feedback is recorded and reviewed to continuously improve our products and services.

6

Our Commitment✔ Response within 24 hours
✔ Clear responsibility assignment
✔ Solution provided within agreed timeline
✔ Continuous follow-up until resolved